Privacy policy

Last Updated: March 2026

Welcome to JBM. We value the trust you place in us and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website and place orders within Pakistan.

Information We Collect

When you place an order, contact us, or interact with our services, we may collect the following personal information:

  • Full name
  • Phone number
  • Delivery address
  • Email address

We collect only the information that is necessary to process orders, communicate with customers, and provide effective customer support.

Use of Your Information

The personal information collected is used solely for legitimate business purposes, including:

  • Processing and delivering orders within Pakistan
  • Communicating with customers regarding order status, delivery, or inquiries
  • Providing customer support via WhatsApp, phone, or email
  • Improving our products, services, and overall customer experience

We do not collect or use personal data for any unlawful or unauthorized purpose.

Data Protection and Security

We take reasonable and appropriate measures to safeguard your personal information against unauthorized access, misuse, loss, or disclosure.

  • Your personal data is stored securely and handled responsibly
  • We do not sell, rent, or trade your personal information to third parties
  • Your data is used strictly for order fulfillment and communication purposes

While we strive to protect your information, no method of transmission over the internet is completely secure. By using our services, you acknowledge this inherent risk.

Payment Method

Currently, we offer the following payment option:

  • Cash on Delivery (COD)
    Payment is made in cash at the time of delivery.

We do not collect or store any bank card or online payment information.

Shipping Policy

  • We deliver orders across Pakistan
  • Estimated delivery time is 3 to 5 working days

Delivery timelines may vary due to factors beyond our control, such as weather conditions, courier delays, or public holidays.

Return and Refund Policy

Customer satisfaction is important to us. Our return and refund policy is as follows:

  • Returns:
    Products may be returned within 7 days of delivery, subject to our return conditions.
  • Refunds:
    Once the returned item is received and inspected, the refund process will be completed within 2 working days.

Third‑Party Services

We may use trusted third‑party service providers (such as courier companies) solely to fulfill deliveries and business operations. These parties are permitted to use personal information only as necessary to perform their services.

Updates to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page and will take effect immediately upon publication.

Contact Information

For any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Thank you for trusting JBM